Aged and Disability Services

CCA’s Aged and Disability Services support older community members, people with a disability and their carers in making decisions about their lives. We assist individuals, their families and friends to access the appropriate services to enable them to remain independent, both in their own homes and out in the wider community.

Our Aged Services comply with State and Federal Commonwealth Home Support Programme (CHSP) guidelines.

We are a Registered Provider of services for Participants of the National Disability Insurance Scheme (NDIS).

To learn more about what CCA’s Aged and Disability Services offers please click on each service below.

Anyone can become a carer. Carers come from all walks of life, cultural backgrounds and age groups. They may be spouses, parents, sons or daughters, siblings, relatives, friends or neighbours. Carers provide support to a family member or friend who has a disability, mental illness, chronic condition, terminal condition or is frail. CCA has a range of services to support carers such as:

  • Food Services
  • Social Activities
  • Shopping Services
  • Counselling
  • Medical Transport
  • Financial Counselling
  • Emergency Relief
  • NILS (No Interest Loan Scheme)
  • Information, Referrals and Advocacy

For more information, contact CCA on 9858 3222 or email administration@ccas.org.au. Alternatively, use the form below to contact us.

Our counselling service offers support for clients as they move through changes in life and circumstances. Some people move through with ease, while others face difficulties and turmoil.

Counselling can assist to process your emotions privately and deal with your life situation better. Support is provided as you deal with the issues that are affecting you. Our counsellors can help you develop strategies and skills to manage your responses to your current situation.

There is no fee for this service. This service is offered to persons:

  • Aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people);
  • At risk of premature or inappropriate admission to long term residential care;
  • A carer of someone in the above categories; or
  • NDIS participants.

 

For more information, contact CCA on 9858 3222 or email administration@ccas.org.au. Alternatively, use the form below to contact us.

CCA’s Food Services provides support to all eligible persons. This includes any person who is:

  • Aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people) or;
  • At risk of premature or inappropriate admission to long term residential care;
  • A carer of someone in the above categories; or
  • NDIS participants.

To learn more about this service, please click on the link below. Alternatively, contact us on 9858 3222 or email administration@ccas.org.au.

 

We offer linen service for eligible clients. No need for you to purchase, wash or change your linen – it will all be done for you!

Linen supplied:

  • 2 bed sheets
  • 2 pillowcases
  • 2 bath towels
  • 1 doona cover ($3 extra)

For $15 per service, your bed will be made up for you. The used linen and towels will be taken away and laundered.

*Conditions and eligibility criteria apply.

For more information, contact CCA on 9858 3222 or email administration@ccas.org.au. Alternatively, use the form below to contact us.

A door to door car service taking eligible clients to their medical and rehabilitation appointments. Other types of transport (e.g. to visit someone in a nursing home) may be possible subject to the availability of drivers.

All fees are one way and not inclusive of tolls and parking fees. The kilometres (rounded to the nearest KM) below are calculated from the pick up address to the destination address (based on Google Maps):

  • Under 5km: $10 one way or $20 return
  • 5-9km: $15 one way or $30 return
  • 10-14km: $20 one way or $40 return
  • 15+km: $25 one way or $50 return

Please pay the driver at arrival of the destination, even if return transport is booked. Please allow enough time for the appointment as drivers may not be able to wait if you go over the designated time**. Bookings are required to be made at least 3 working days prior to the appointment*.

For example, the pick up address is 12 Lakeside Road Eastwood and the destination address is Concord Hospital (Hospital Road Concord). The distance is 8.6km. The fee is $15 one way and $30 for the return trip.

For more information, contact CCA on 9858 3222 or email administration@ccas.org.au. Alternatively, use the form below to contact us.

* While all attempts are made to service each booking, no guarantee can be given until we have confirmed with you that we have a driver for you. If we are unable to accommodate your booking you will be informed in advance so that you can make alternate arrangements.

** A late fee of $10 will be added to the transport fee for anyone who is late for their transport booking and/or goes over their waiting time with a grace period of 15 minutes. We advise that you consider allowing extra waiting time for appointments.

CCA offers a range of shopping services to eligible clients.

Bus Shopping

  • Door to door transport.
  • Volunteer assistance is available.

One-on-one shopping with a volunteer

  • Eligible clients are assessed and matched with a suitable volunteer.
  • Door to door transport.
  • Service offered subject to volunteer availability.

Internet Shopping

  • Clients call CCA to give their grocery orders.
  • CCA places the order online with Coles or Woolworths. Coles or Woolworths charges a delivery fee for each order.
  • Coles or Woolworths delivers the order to the client’s door.

For more information, contact CCA on 9858 3222 or email administration@ccas.org.au. Alternatively, use the form below to contact us.

CCA has a range of social activities and social support programs for eligible clients including:

  • Telephone Linkage – every weekday or weekly phone calls to check all is well.
  • Monday Lunch Outing – fortnightly.
  • Tuesday Outing – monthly.
  • Chinese Carers Information Group – quarterly.
  • Chinese Lunch Group – weekly Wednesday.
  • Chinese Bus Outing – monthly.
  • Cuppa Club – weekly Thursday, small group outings to cafes for morning tea.
  • Special Outing – quarterly. Longer day trips.
  • Friday Lunch Group – fortnightly.
  • Individual Social Support – door to door service providing individual assistance and company for client’s activities.

For information about destinations, dates and costs click here for our Services Handbook.

For more information, contact CCA on 9858 3222 or email administration@ccas.org.au. Alternatively, use the form below to contact us.

The Good Neighbour project is a partnership between CCA and The Rotary Club of Epping, ensuring that no elderly person feels alone.

Extensive research has shown social isolation, a lack of social interaction or mental stimulation has a significant negative impact on a person’s physical and mental health.

The Good Neighbour Project links volunteers with elderly community members that identify themself or by a loved one as needing some company. Participants are visited regularly by the same volunteer to have a chat, play a game or go for a walk.

The project helps participants and volunteers to build a relationship and builds on the participants social connections. Making sure they have something to look forward to, know that someone cares about them and that they have someone to share their thoughts with.

If you know someone that would benefit from the project or you are interested to volunteer, please contact CCA’s Aged Care Team on 9858 3222 or email administration@ccas.org.au.

Click the button below for our latest Services Handbook to see what we currently offer.

How to apply for a RAS or ACAT assessment and home care

Before you can receive government funding for home care, you’ll need to register with My Aged Care, and complete a RAS or ACAT assessment. This will determine if you’re eligible for the Commonwealth Home Support Program (CHSP) or a home care package (HCP). It can take up to 18 months to receive a HCP, so it’s best to start this process as soon as you can.

Our specialist team is here to help you at any stage – from providing advice to help you with your initial registration and assessments, to choosing the services you need – so you can contact us before, during or after you start this process.

Stage 1: Book your assessments

Call 1800 200 422 or visit myagedcare.gov.au. They’ll register your details and refer you to your local Aged Care Assessment Team (ACAT) or Regional Assessment Service (RAS).

Visit the Department of Human Services (DHS) or call 1800 227 475 to request this, as it helps determine how much government assistance you’ll receive for aged care.

Your local RAS or ACAT will contact you to book a face to face assessment at your home or hospital to determine your needs and eligibility for government funding.

Stage 2: Join waitlist and book home care

If you had an ACAT assessment, My Aged Care will confirm the HCP and services for which you’re eligible. You’ll then join the waitlist for HCP funding, which can be 6 to 18 months long.

If you’ve been approved for the CHSP by the RAS or ACAT, you can receive funding straight away for some home care services.

You can book and pay for home care services using your CHSP or own funds while you’re on the waitlist, so contact us to find out how we can support you.

Stage 3: Get your CHSP and choose provider/s

Once you’ve completed your assessment, your assessor can refer you to local providers or give you your referral code, you can contact us if you wish to choose CCA as your preferred service provider.
We’ll come to you to discuss your needs, and answer any questions you may have. Once you’re ready and agree to services, our staff will work with you to develop a personalised care plan.

We’ll start providing your home care services. Our staff will check in with you each month to see if your needs have changed, and adjust your services if required.